COMMUNICATION IS ESSENTIAL TO GOOD HEALTH CARE
Many patients and families prefer to communicate in a language other than English. Our goal is to have every patient comfortable and confident in understanding the information provided by our healthcare team.
At NewYork-Presbyterian/Queens, we can provide professional interpreting services at no cost to you, 24 hours a day, 7 days a week.
To access interpreting services, please ask any staff member and they will make arrangements as needed.
If you, a family member or loved one communicate using sign language, NewYork-Presbyterian/Queens is able to provide sign language interpreting services to you at no cost via an iPad-based video interpreting service. This technology allows the patient, provider and interpreter to quickly connect and interact face to face ensuring high quality and timely patient care. If you are visiting one of our off-site clinics, arrangements may be made in advance to have a sign language interpreter present during your visit. Please inform your clinic at least 5 business days prior to your visit that the sign language interpreter will be required.
TTY Relayed Phones for the hearing impaired and braille and talking key pad phones for the legally blind are also available.