Patient Information

New York Queens Medicine & Surgery, PC (Orthopaedics & Rehabilitation)

163-03 Horace Harding Expressway, 4th Floor
Fresh Meadows, NY 11365
(corner of 164th Street and Horace Harding Expressway)

Scheduling a new patient appointment

Please call (866) 670-OUCH (6824) to speak to an Practice administrative assistant to schedule an appointment.   When making the appointment, our staff will inquire about your type of insurance, the reason for referral and the referring doctor.

Scheduling a follow-up patient appointment

Please call (866) 670-OUCH (6824) to speak to an Practice administrative assistant to schedule an appointment.   When making the appointment, our staff will confirm your type of insurance, the reason for referral and your appointment doctor.

What to bring to your office visit

  • Insurance card(s)
    • Please remember to bring your insurance card to your appointment.  Also, alert the office if your insurance information has changed and needs to be updated.  Insurances Accepted
  • Workers' Compensation or No-Fault injury: please bring the name of the insurance carrier, date of accident, adjustor name and contact information as well as the case number.
  • Photo identification
  • Referral, if needed. Please check with your insurance carrier to see if you require a referral for a specialist visit.
    • It is your responsibility to know if your insurance has specific rules or regulations, such as the need for referrals from primary care physicians.  If your HMO/Managed Care Insurance Plan requires you to obtain a referral from your Primary Care Physician before you can see our specialists, you MUST bring in with you at the time of your appointment.  Please coordinate this with your Primary Care Physician. Appointments will be rescheduled if required referrals are not brought in the office by the time of your visit.
  • Contact information from the physician who referred you, including name, address and phone number
  • List of your current medications and doses for each to record
  • Any films and reports you would like to review with the doctor
  • Demographics (you may fill out in advance at your convenience) 
  • Co-payment, which is due at the time of your office visit
    • Your health benefit plan is an arrangement between you, the enrollee, and the insurance company, HMO or your employer.  Please remember that your co-payment is a specific dollar amount you must pay to the provider at the time of service.  As a contracted in-network provider in your insurance plan, we are legally required to collect this co-payment, as it represents your shared cost of the treatment with your insurance plan.

What to expect upon arrival

First time/New patients

In order to expedite your check-in and minimize waiting times, we ask that new patients arrive at the office 15-20 minutes prior to your appointment.  You may request that the paperwork be sent to you in advance to bring with you to your appointment.

Upon arrival at 163-03 Horace Harding Expressway, patients may take either elevator from the lobby to the 2nd floor Hospital Radiology Office and check in at the registration/reception desk. The receptionists/registrars will ask for your name, appointment time and the name of the doctor you are scheduled to see. Patients will be asked to fill out our "new patient demographics packet" while the receptionists/registrars copy the insurance card as well as your photo identification; an x-ray will be scheduled for you, prior to seeing your doctor.  Following this, you will be directed to the 4th floor Practice Location to be checked in.  After checking in, our a Medical Assistant will then escort you to the exam room. After the exam has been completed, a follow-up plan (e.g., a follow-up appointment, additional tests, etc.) will be discussed.

Returning patients

Patients please check in at the registration/reception desk, as directed during your confirmation phone call.

Parking

Street parking is available near the office.

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