My Medical Records

Welcome to your Patient Portal.

NewYork-Presbyterian/Queens has patient portals to make it easy for you to access your personal medical records at your convenience, right here on online.

How to pick the portal that is right for you:

If you were in the Emergency Room or admitted to the hospital and were given specific instructions on accessing the Inpatient and Emergency Room Portal upon discharge: click here.

If you already signed up for a patient portal at your doctor's office and were given a user name and password: click here.



Note: You may have, or need, access to both portals depending on your medical history.

If you were in the Emergency Room or admitted to the hospital:

Click on Need an account? And enter your valid demographic information and you will be prompted to enter a username/password and set up an account.Once the account set-up is complete, you will receive an email that contains a link. YOU MUST CLICK ON THE LINK IN ORDER TO ACTIVATE YOUR ACCOUNT. You will have access to your problem list, medications, recent lab results, allergies and immunization information, via a secure website. If you need any IT support please call us at 877-448-1769. Should you need assistance with accessing the portal, or to have your e-mail information added to your record, you can also contact the Health Information Management Department directly at 718-670-1090. (The process of updating your e-mail information may take up to 24 hours before you can create and access your portal account).

If you need assistance:

  • You will receive an email once your Patient Portal account is created. PLEASE DO NOT REPLY TO THIS EMAIL ADDRESS FOR HELP OR ASSISTANCE.
  • For help or assistance regarding the Patient Portal, please call our Help Desk at 877-448-1769. The Help Desk is available 24 hours a day.
  • Please DO NOT call the Help Desk with medical questions as it is supported by non-medical personnel.
  • The Patient Portal is not available for patients who are under 18 years of age.

Medical Records
56-45 Main Street (First Floor Room A198) 
Flushing, N.Y. 11355

Hours: 9:00 a.m. to 6:00 p.m. Monday-Friday
  9:00 a.m. to  5:00 p.m. Saturday-Sunday
 Phone: (718) 670-1090

During and after your stay at NewYork-Presbyterian/Queens, caregivers and hospital personnel including physicians, nurses, technicians, case managers, patient advocates, analysts, etc. may review your medical records. Only personnel directly involved in patient care, payment and/or hospital operations are authorized to access patient information, pursuant to Health Insurance Portability and Accountability Act (HIPAA) guidelines. NewYork-Presbyterian/Queens has taken precautions to ensure patient confidentiality at all times.
Should you wish to have your information released to another physician, facility, etc. you may sign an Authorization for Release of Health Information Form (click to open). This form is also available through our Health Information Management Department.

You may also obtain a release form from your nurse, or by visiting the department, and someone will assist you with the completion of this form. The HIM Department is open from 9:00 a.m. - 6:00 p.m. M-F 9:00am - 5:00pm S-S and is located on the first floor room A198.

To contact the Health Information Management Department from within the hospital call extension 1090 or from outside, call (718) 670-1090.

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56-45 Main Street, Flushing, NY 11355