Your Hospital Stay

Arriving at the Hospital

While you are at the Hospital 

Leaving the Hospital 

Pay your bill online!

Admitting Department

The admitting department provides a private setting where patients can meet with an admitting representative to review their demographic and insurance information and discuss what they may expect during the hospital stay. In addition, the admitting representative will present and review the medical center's consent forms and all regulatory information. The department is open 7 days a week, 24 hours a day. For additional information, call (718) 670-1200.

Your Information

A hospital representative will ask you to complete and sign several forms.

• If you are unable complete forms, please choose a family member, next of kin or legal representative to help.

Hospital ID Bracelet

A hospital identification bracelet will be placed around your wrist when you arrive.

• Wear this bracelet at all times.
• The hospital ID bracelet with your name, date of birth and medical record number is our way of identifying you.
• Hospital staff should check your ID bracelet before giving you medicines and before tests, treatments or procedures.

Your Room

You will be assigned to a room staffed by nurses and a professional health care team.

• A state-of-the-art bed with a nurse call bell system is provided for optimal safety and comfort. Push the nurse call button if you need assistance.
• As a courtesy, personal care items will be given to you when you arrive.

Introduction to Our Staff

Your professional health care team will introduce themselves to you.

• The staff in charge of your stay will write their names on a board in your room.
• Every worker at New York Hospital Queens wears a badge that shows their picture and job title.
• Each staff member should state his or her name and reason that they have come into your room.
• Do not hesitate to call upon these staff members whenever you are in need.

While at the Hospital

Treatment Plan

The professional health care team of doctors and nurses will explain and discuss your treatment plan with you.

Ask Questions

Whenever you talk to your doctor or nurse, ask for the answers to the following three questions:

1. What is my main problem?
2. What do I need to do?
3. Why is it important for me to do this?

Keep Us Informed

Let us know how you are feeling or if your condition get better or worse. If you need help, please use your nurse call bell.

Medications

Make sure that your nurse and doctor know what medications you are already taking. For your safety and to reduce the potential for medication errors, your medications will be given to you in individual doses, at the appropriate times.

Surgery or Procedures

If you need surgery or other procedures, you will be required to give consent in writing.

Health Care Decisions

You, or a person you choose to be your representative (also known as a health care proxy), will be involved in all decisions regarding your treatment throughout your hospital stay.

Case Management

The Case Management/Social Work Department assists patients with their hospital stay and discharge arrangements. The department consists of social workers and registered nurse case managers who monitor hospital stay from admission to discharge. The case manager works closely with your attending physician to expedite tests or treatment to prevent unnecessary or prolonged hospitalization. The social worker assists with the patient's placement in a nursing home or rehabilitation facility, if necessary. In addition, social workers provide counseling services for medical center patients and their families. Hours of operation: 7:00 a.m. to 5:00 p.m. For additional information, call  (718) 670-1300.

Patient Advocates/Quality Management

Patient advocates are hospital representatives who help patients by providing information to patients and their families about patient rights and advance directives. Patient advocates respond to patient concerns and serve as the liaison between the patient, family, and members of the health care team. The department is open Monday-Friday, from 8:30 a.m. to 5:00 p.m. For additional information, call (718) 670-1110 or (718) 670-1082.

Legal Concerns

The office of Legal Affairs oversees questions and concerns regarding advanced directives and consent. The office is open Monday-Friday from 8:30 a.m. to 5:00 p.m. For additional information, call (718) 670-1166.

Leaving the Hospital

Discharge Notice

The doctor responsible for your care during your hospital stay will coordinate your checkout from the hospital. 

• Your hospital care team will give you final instructions including your treatment plan and medication schedule.
• You will receive a written notice when your doctors decide that you are ready to leave the hospital. If you believe that you are leaving too soon, the written notice gives you the right to request a longer hospital stay by appealing your discharge.

Checkout Time

Official hospital checkout time is 11 a.m.

• If you are being picked up, please note checkout time in order to make appropriate transportation arrangements.

Assisted Arrangements

Case managers and social workers can help make arrangements for you when you leave. 

• In some situations, a case manager works with your doctor and insurance carrier to arrange for home care assistance and services that you may require at home as you recover.
• Our social workers can assist patients with placement in nursing homes or rehabilitation facilities or for counseling services.

Your Hospital Bill

To learn more about hospital charges before your procedure or hospital stay, call (718) 670-1133. Once you leave the hospital, you may receive more than one bill. Hospital costs are divided into two separate groups: technical and professional.

• Technical Costs. This includes equipment and professional support staff such as nurses, dieticians and social workers.
• Professional Costs. This includes doctors giving you care or analyzing your results during your stay, such as emergency room doctors, surgeons, anesthesiologists, cardiologists, radiologists or pathologists.

You can  pay your bill online. To simplify this process, please have your hospital bill handy at the time of the transaction.

Financial Counselor

If you have questions about a bill received, call (866) 652-7517.

Difficulty Paying for Hospital Bill

We provide help to individuals who may want to learn more about qualifying for medical assistance.

• Medicaid Eligibility Unit. If you have difficulty paying for your hospital bill, our Medicaid Eligibility Unit can perform an income evaluation, create a list of necessary documentation, and complete and file the application with the New York State Department of Medical Assistance. If approved for Medicaid, you may receive part or full coverage for your current hospital and physician bills and future medical bills. To determine if you qualify, contact our Medicaid Eligibility Unit at (718) 670-1329.
• Financial Aid. We offer financial aid to residents of our demographic area who are unable to pay the full hospitalization charges. To learn how to apply for financial aid before or during hospitalization, call (718) 670-1328. If you need to apply for financial aid after hospitalization, call (866) 252-0101.
• Frequently Asked Questions.