We recognize and respect the human, civil, constitutional and statutory rights of every patient. The hospital supports your right to make decisions regarding your care, including the decision to stop treatment, to the extent permitted by law. All patients at our hospital receive a copy of Your Rights as a Hospital Patient in New York State guide. NewYork-Presbyterian/Queens encourages all patients to speak openly with their team, take part in treatment choices and promote your own safety by being well informed and involved in your care. We want you to know your rights as well as your responsibilities during your stay at our hospital.
If you any questions or concerns as a patient or family member at NewYork-Presbyterian\Queens please call the Office of the Patient Experience at 718-670-1110. You may also call the New York State Department of Health at 800-804-5447 or The Joint Commission, a hospital accreditation organization at 800-994-6610.
Patient’s Bill of Rights and Responsibilities
As a patient in a hospital in New York State, you have the right, consistent with law, to:
1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, of payment, or age.
3. Receive and respectful care in a clean and safe environment free of unnecessary restraints.
4. Receive emergency care if you need it.
5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
6. Know the names, positions, and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
7. A no smoking room.
8. Receive complete information about your diagnosis, and prognosis.
9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet "Deciding About Health Care — A Guide for Patients and Families."
11. Refuse treatment and be told what effect this may have on your health.
12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
15. Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
16. Receive an itemized bill and explanation of all charges.
17. without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
18. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
19. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.
This statement of Patient Responsibilities was designed to demonstrate that mutual respect and cooperation are necessary to the delivery of quality health care. NewYork-Presbyterian/Queens expects each patient to:
Additional information regarding the Patients’ Bill of Rights can be obtained by calling the Office of the Patient Experience at 718-670-1110.
PARENT'S BILL OF RIGHTS
As a parent, legal guardian or person with decision-making authority for a pediatric patient receiving care in this hospital, you have the right, consistent with the law, to the following: