Your Rights as a Hospital Patient
At NewYork-Presbyterian/Queens, we respect the rights of all patients,
which are guaranteed by state and federal laws.
NewYork-Presbyterian/Queens does not discriminate against any individual
on the basis of race, color, religion, sex, national origin, disability,
sexual orientation, gender identity, source of payment, age, or any
other characteristic protected by law, in the admission, treatment, or
participation in programs, services, and activities.
For additional information, you can review Your Rights as a Hospital
Patient in New York State at http://www.health.ny.gov/professionals/patients/patient_rights/
or in NewYork-Presbyterian/Queens Patient and Visitor Guide.
If you any questions or concerns as a patient or family member at
NewYork-Presbyterian\Queens please call the Office of the Patient
Experience at 718-670-1110. You may also call the New York
State Department of Health at 800-804-5447 or The Joint Commission, a
hospital accreditation organization at 800-994-6610.
Patient’s Bill of Rights and Responsibilities
As a patient in a hospital in New York State, you have the right,
consistent with law, to:
Understand and use these rights. If for any reason you do not
understand or you need help, the hospital MUST provide
assistance, including an interpreter.
Receive treatment without discrimination as to race, color,
religion, sex, national origin, disability, sexual orientation,
source of payment, or age.
Receive considerate and respectful care in a clean and safe
environment free of unnecessary restraints.
Receive emergency care if you need it.
Be informed of the name and position of the doctor who will be
in charge of your care in the hospital.
Know the names, positions and functions of any hospital staff
involved in your care and refuse their treatment, examination or
A no smoking room.
Receive complete information about your diagnosis, treatment and
Receive all the information that you need to give informed
consent for any proposed procedure or treatment. This
information shall include the possible risks and benefits of the
procedure or treatment.
Receive all the information you need to give informed consent
for an order not to resuscitate. You also have the right to
designate an individual to give this consent for you if you are
too ill to do so. If you would like additional information,
please ask for a copy of the pamphlet "Deciding
About Health Care — A Guide for Patients and Families."
Refuse treatment and be told what effect this may have on your
Refuse to take part in research. In deciding whether or not to
participate, you have the right to a full explanation.
Privacy while in the hospital and confidentiality of all
information and records regarding your care.
Participate in all decisions about your treatment and discharge
from the hospital. The hospital must provide you with a written
discharge plan and written description of how you can appeal
Identify a caregiver who will be included in your discharge
planning and sharing of post-discharge care information or
Review your medical record without charge. Obtain a copy of your
medical record for which the hospital can charge a reasonable
fee. You cannot be denied a copy solely because you cannot
afford to pay.
Receive an itemized bill and explanation of all charges.
View a list of the hospital's standard charges for items and
services and the health plans the hospital participates with.
You have a right to challenge an unexpected bill through the
Independent Dispute Resolution process.
Complain without fear of reprisals about the care and services
you are receiving and to have the hospital respond to you and if
you request it, a written response. If you are not satisfied
with the hospital's response, you can complain to the New York
State Health Department. The hospital must provide you with the
State Health Department telephone number.
Authorize those family members and other adults who will be
given priority to visit consistent with your ability to receive
Make known your wishes in regard to anatomical gifts. You may
document your wishes in your health care proxy or on a donor
card, available from the hospital.
This statement of Patient Responsibilities was designed to demonstrate
that mutual respect and cooperation are necessary to the delivery of
quality health care. NewYork-Presbyterian/Queens expects
each patient to:
Provide, the best of his knowledge, accurate and complete
information about present complaints, past illnesses,
hospitalization, medications and other matters relating to his
health, and if available present a copy of your Health Care
Proxy or other advance directives.
Report unexpected changes in your condition to the responsible
practitioner. You are responsible for making it known whether
you clearly comprehend a contemplated course of action and what
is expected of you.
Follow the treatment plan recommended by the healthcare team
responsible for your care. This may include doctors, and allied
health personnel who are carrying out the coordinated plan of
care, implementing your doctors’ orders and enforcing
all hospital rules and regulations.
responsible for your actions if you refuse treatment or do not
follow your medical care provider’s instructions.
Assure that the financial obligations of your health care are
fulfilled as promptly as possible.
Follow hospital rules and regulations affecting patient care and
Be considerate of the rights of other patients and hospital
personnel, especially with regard to minimizing noise and
refraining from smoking.
Additional information regarding the Patients’ Bill of Rights can be
obtained by calling the Office of the Patient Experience at
PARENT'S BILL OF RIGHTS
As a parent, legal guardian or person
with decision-making authority for a pediatric patient receiving care in
this hospital, you have the right, consistent with the law, to the
To inform the hospital of the name of your child’s primary care
provider, if known, and have this information documented in your
child’s medical record.
To be assured our hospital will only admit pediatric patients to
the extent consistent with our hospital’s ability to provide
qualified staff, space and size appropriate equipment necessary
for the unique needs of pediatric patients.
To allow at least one parent or guardian to remain with your
child at all times, to the extent possible given your child’s
health and safety needs.
That all test results completed during your child’s admission or
emergency room visit be reviewed by a physician, physician
assistant, or nurse practitioner who is familiar with your
child’s presenting condition.
For your child not to be discharged from our hospital or
emergency room until any tests that could reasonably be expected
to yield critical value results are reviewed by a physician,
physician assistant, and/or nurse practitioner and communicated
to you or other decision makers, and your child, if appropriate.
Critical value results are results that suggest a
life-threatening or otherwise significant condition that
requires immediate medical attention.
For your child not to be discharged from our hospital or
emergency room until you or your child, if appropriate, receives
a written discharge plan, which will also be verbally
communicated to you and your child or other medical decision
makers. The written discharge plan will specifically identify
any critical results of laboratory or other diagnostic tests
ordered during your child’s stay and will identify any other
tests that have not yet been concluded.
To be provided critical value results and the discharge plan for
your child in a manner that reasonably ensures that you, your
child (if appropriate), or other medical decision makers
understand the health information provided in order to make
appropriate health decisions.
For your child’s primary care provider, if known, to be provided
all laboratory results of this hospitalization or emergency room
To request information about the diagnosis or possible diagnoses
that were considered during this episode of care and
complications that could develop as well as information about
any contact that was made with your child’s primary care
To be provided, upon of your child from the hospital or
emergency department, with a phone number that you can call for
in the event that complications or questions arise concerning
your child’s condition.