Meals
If you are on a special diet, a dietitian
will meet with you to plan your meals. Kosher food is available
on request. Menus are distributed at breakfast so you can
make your decision for the next day.
The meal schedule is as follows:
- Breakfast: 7:15 a.m. to 9:00 a.m.
- Lunch: 11:15 a.m. to 1:00 p.m.
- Dinner: 4:30 p.m. to 6:00 p.m.
Enjoy a meal in your room with a visitor!
Guest meals are available for your visitors at a nominal
charge. Please call extension 1012 for information or reservations.
If you are hungry between meals, light refreshments are
available from the nursing unit on request.
For
Your Convenience
Telephone Service for outside
numbers is connected by calling extension 1014. There is
a daily charge and a charge for outside telephone service.
Television Service is available
and will be connected by calling extension 1014. There is
a daily charge for this service. Special closed-circuit
education and religious programs are provided by the medical
center free of charge.
Patient Mail is delivered daily
by volunteers. Correspondence that includes your room number
with the mailing address ensures speedy delivery of cards
and letters to your bedside. While we are happy to deliver
your mail to you, we recommend that your mail be sent to
your home.
A Gift Cart is circulated every
day to each unit by a medical center volunteer. Newspapers,
magazines, candy, small gift items, health and beauty aids
and other useful items are available. If you miss its regular
route, please contact the volunteer office at extension
1125.
A Patient Library Cart is circulated
to each unit, Monday through Friday, by volunteers. To request
a book in advance, call the volunteer services at extension
1125.
Beautician/Barber Services
are available weekdays. To make an appointment, please call
the volunteer office, extension 1125.
Pastoral
Care
Members of the Pastoral Care staff
are available to schedule patient and family visits; provide
you with religious literature; offer prayer, and spiritual
counsel; supply Sabbath candles; arrange for the Sacraments;
and notify your pastor, priest, rabbi or spiritual leader
upon your admission.
The schedule for religious television
programming is listed below (Chapel Vision-Channel 6):
- Christian Worship Services: 10:00
a.m. Sun, Tues,Thurs; 2:00 p.m. Thurs
- Jewish religious programming: Noon
to 2:00 p.m., Mon-Fri
- Mass for Roman Catholics: 9:00
a.m. Sunday (Channel 5)
Electric Sabbath candles are available
for Jewish patients. Please call extension 1114 and leave
your name and room number. Kosher food is available under
the supervision of Vaad Harbonim of Queens. Please contact
nutrition services at extension 1012 to request kosher food.
A Jewish chapel is available from
6:00 a.m. to 9:30 p.m. for Jewish patients and their families.
It is located in the Student Center adjacent to the front
entrance of the medical center. To enter, please ask the
security guard stationed at the front desk to assist you.
A chaplain is available 24 hours a
day for emergencies, and can be contacted through nursing
or a patient relations representative. Non-emergency requests
for pastoral care services may be arranged by calling extension
1114. Please leave your name, room number, and the nature
of your request.
For
Your Safety
Valuables and Personal Property
Please have your family or your friends
take home your street clothes, personal electric appliances
( including hair dryers, shavers and televisions), large
amounts of cash, credit cards, jewelry, and sentimental
keepsakes. If that is not possible, valuables may be stored
in the medical center's safe in the cashier's office. Please
do not leave valuables in your room. You may keep
with you your eyeglasses, contact lenses, dentures, and
other prosthetic devices, but please store them in the drawer
of your bedside table. Never leave them in a napkin, on
a food tray, or on your bed. The New York Hospital Medical
Center of Queens is not responsible for loss of misplaced
valuables or personal items.
Personal Medication
To avoid confusion, please have your
family or friends take home your personal medications. Be
sure to tell your nurse and doctor about your regular medication
so that it can be dispensed from the medical center's pharmacy.
Smoking
For your safety and the comfort of
non-smokers, smoking is not permitted.
Hearing
Impaired
The medical center's patient and public
phones are all volume adjustable. Special hand sets for
patient phones are available upon request from the patient
telephone rental desk. Telecommunications devices for the
deaf (TDD) are available upon request. A refundable deposit
is required to rent this device. A patient service representative
or telephone service representative will assist you should
you wish to rent this equipment.
Closed caption television devices
are available on request from the patient television rental
desk.
About
Your Discharge
The official discharge time at the
medical center is 10:00 a.m.
The health care professionals at The
New York Hospital Medical Center of Queens pride themselves
in providing you with the best health care possible while
you are in the hospital and planning for your needs once
you are discharged.
The case manager will monitor and
review your progress daily. The amount of time that you
are in the hospital is determined by your need for acute
care. Once your condition has improved to the point that
acute care is no longer needed, you will be discharged,
and much of your recuperation will take place at home.The
case management team will work with you and your family
to identify and arrange services that you may require in
your home. This process ensures that the most appropriate
discharge plan is developed for your needs.
Please discuss your anticipated discharge
with your doctor from the day of admission. This will afford
you and your family the opportunity to plan for your discharge
well in advance. If you are planning to have a family member
or friend call for you on the day of discharge, it is important
for you to discuss the 10:00 a.m. discharge time with them
so appropriate arrangements can be made for your transportation
home.
You will receive a written notice
of discharge. If you think that you are being asked to leave
the hospital too soon, you have the right to appeal your
discharge. Specific information is contained within the
discharge notice.
Medical
Record Reviews
While you are a patient at The New York Hospital
Medical Center of Queens, your medical records will be reviewed
by the case management department. The department consists
of qualified, registered nurses who are responsible for
verifying that the care you receive meets guidelines established
by federal and state governments and insurance companies.
The department documents whether hospital facilities are
utilized properly and efficiently in caring for you. In
formulating its recommendations, the department works closely
with your physician. Your physician will recommend your
discharge when your condition indicates that you are ready
to go home.
Ethical
and Legal Issues
The New York Hospital Medical Center
of Queens recognizes and respects each patient in the provision
of care in accord with fundamental human, civil, constitutional
and statutory rights to improve patient outcomes and patient
family satisfaction. The organization affirms the patient's
right to make decisions regarding his or her care, including
the decision to discontinue treatment, to the extent permitted
by law. We will endeavor to assist you and your representative,
when appropriate, to exercise those rights by referring
you to the appropriate service, whether it be your attending
physician, general counsel, or another member of the health
care team.
We also provide a forum called the
Ethics Committee to discuss ethical issues and concerns
which arise from patient care. If you have a question, concern,
or conflict regarding your case which you feel may be appropriate
for consultation with the Ethics Committee, please bring
it to the attention of a member of the health care team,
or contact a member of the Committee directly by dialing
0 on your telephone.
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