Messages for NYHQ Employees

Tuesday, November 13, 2012

November 12, 2012: NYHQ 670 EXCHANGES REMAIN IMPAIRED

Telecommunications continue to be severely impacted by the storms, including Verizon service for our organization and others.  Verizon has described the damage in many areas, including Manhattan and Queens, as “Catastrophic” and that it will require “Major” rebuilding to repair.

NYHQ has many of our phone lines routed through Manhattan (as do many other facilities) where one of Verizon’s major hubs has been destroyed by sea surges and salt water. Verizon has hundreds of staff from many other states helping in repair efforts but it’s going to take some time.

NYHQ has implemented work-arounds but this also brings on some impairment. To date we still have intermittent issues in dialing out and inbound direct dialing to some 670 exchanges, including the main number of the hospital. We expect that these impairments will exist for at least another 2-3 weeks. However, given the nature and complexity of the situation, we cannot predict when repairs will be complete.

During this time please understand our vendor is doing all it can to resolve the issues, and the MIS/Telecommunication team is aware of both the scope and frustration many are experiencing with this situation.  Please continue to utilize these alternate numbers to reach a NYHQ Operator who can route your call internally:  718-661-8300 and 800-282-6684.   Please share these numbers with community-based medical staff, patients and others.

Following is a press release from Verizon:

Nov. 8, 2012
To: Verizon Global Wholesale (VGW) Customers
Re: Hurricane/Superstorm Sandy

Verizon’s Mid-Atlantic and Northeastern service areas (Connecticut, Delaware, the District of Columbia, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Virginia) have been severely impacted by Hurricane/Superstorm Sandy. It brought high winds, heavy rain and flooding that caused extensive damage to Verizon wireline buildings and facilities in these areas, resulting in interruptions in service and other impairment to Verizon’s operations.

Verizon continues to take significant steps to restore (and to continue to provide) service to our customers. These efforts include Verizon engineers and technicians working round-the-clock in many locations to restore back-up power to critical facilities, such as key switching centers and related facilities in lower Manhattan, Queens and Long Island, and in parts of New Jersey. Our employees have fanned out across the region to assess and repair damaged infrastructure -- replacing broken utility poles, repairing fiber-optic and copper cable and changing water-damaged electronics. Through these measures, Verizon is making substantial progress in reconnecting our customers. Nonetheless, Verizon’s ability to provide service and to conduct provisioning and maintenance operations in a timely manner has been adversely impacted by this historically severe storm.

Verizon’s service quality performance plans, tariffs, contracts with carriers and other service providers, local franchise agreements and agreements with customers may require Verizon to provide written notification of a force majeure event such as Hurricane/Superstorm Sandy. This letter is intended to provide such notice and to advise you that Verizon’s performance in providing service or otherwise fulfilling contractual obligations has been, and until Verizon can restore service to our customers and resume regular business operations, will continue to be, adversely affected by this force majeure event.

Verizon will continue devoting substantial resources to mitigate the effects of Hurricane/Superstorm Sandy, restore service to our customers and resume regular business operations as soon as reasonably possible.

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Tues., Nov 6, 10 a.m.
To All Employees and Medical Staff
RE: Finding Gas


Colleagues, some folks have had success in the search for gasoline via the gas finder website Gas Buddy. The link is here www.gasbuddy.com/sandy.
 
We are not able to verify any of the information on it, but it doesn't seem to be subject to the rumor mill that has sent some on a wild goose chase, and we have seen the info on this site work for some.
 
Be safe, Camela Morrissey, VP
 

Thurs., Nov 1, 2012, 11:25 a.m.
To All Employees and Medical Staff
RE: New York State Department of Transportation Rideshare Program


In light of recent events, employees may have difficulty getting to and from the hospital.
Those who use mass transit may not be able to get to work. Commuters who utilize their car as a primary mode of transportation are experiencing difficulty obtaining gas.  

The New York State Department of Transportation has a free website which enables commuters with similar starting and destination locations to carpool.  To get connected to the rideshare program, sign up at www.511ny.org.

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