Frequently Asked Questions
All newly hired staff of New York Hospital Queens receive their own
personal copy of the Employee Handbook in order to better
understand their rights and privileges as an employee of
our institution. The Employee Handbook is designed
to provide a review of Human Resources policies, procedures, and benefit
programs; to promote communication and understanding between staff and
supervisors; and to outline workplace expectations and guidelines.
When am I eligible for vacation?
You are eligible for paid vacation after six (6) months of employment.
When am I eligible to use personal days?
You must be employed for 30 days to be eligible to use personal days.
What happens to any unused vacation/personal time at the end of the
You lose it! Vacation and personal time do not carry over
year to year with the exception of your first year.
What about sick time, can I carry that over?
Yes! Sick time can accumulate up to 130 sick days.
What do I do if I am sick and unable to come to work?
Call your Department Head or Supervisor at least one hour before you’re
scheduled to begin working. You must call in every day you
anticipate to be absent due to illness.
When should I bring in a doctor’s note?
If you are absent for three or more consecutive days, you are required
to submit a doctor’s note to your Department Head/Supervisor, however
your Supervisor may ask for a doctor’s note at their discretion.
If you are absent due to illness/injury for five or more working days,
Employee Health Services must clear you to return to work.
What are the hospitals recognized holidays?
New Years Day
Martin Luther King Jr. day
What if I am scheduled to work on a holiday?
If you are scheduled to work on a holiday, you will be paid one-and-one
half times your regular pay (only non-exempt employees) and given
another day off.
How do I know how much vacation, personal, and sick time I am eligible
Your paycheck is designed to provide you with a complete and ongoing
description of your earnings, your deductions, and your sick, holiday
and vacation balances.
When do we get paid?
Paydays occur every other Thursday. Pay periods begin at 12:01
a.m. on Sunday and end two weeks later on Saturday at midnight.
Where do I pick up my paycheck?
Your Supervisor will distribute your paycheck to you.
Am I eligible to transfer to another position?
If you have been employed by the Medical Center for at least one year
and you have a history of satisfactory evaluations, you may apply for
How do I apply for transfer?
You may obtain a “Transfer Application” in Human Resources and on the HR
website available of the NYHQ Intranet. Once you have completed
the application along with your supervisor’s signature, you may turn it
in to Human Resources and you will be placed on the transfer request
What happens once I am placed on the transfer request list?
Once you are on the transfer request list, you may contact Human
Resources to apply for any vacant position for which you are qualified.
Employee Health Services
If I become sick, while at home, may I use Employee Health Services as
my primary medical care?
No. Employee Health Services is for use only when you are at work,
on duty, and become ill or injured.
What do I do if I become sick or injured while on duty and Employee
Health Services is closed?
If Employee Health Services is closed, you should seek treatment at
Urgent Care in the ER.
What do I do if I am injured on-the-job?
If you have an on-the-job accident, you must report this information to
your Supervisor immediately. You will be required to complete an
Employee Accident Report and will be seen by Employee Health Services or
in the Emergency Room to evaluate your injury.
Failure to report an accident, no matter how minor, can result
in the loss of important medical treatment, and possibly, the
loss of benefits through worker’s compensation.
Am I entitled to a copy of my Employee Health Services records?
Yes, copies of your EHS records are available. Requests must be
made at least one day in advance of when you wish to pick up, between
the hours of 9:00 am-1:00 pm.
How do I resign?
Employees are required to give written notice of their intentions to
leave their employment. This notice should be addressed to your
Department Head and should be given prior to your last day of
work. The advance period must be at least as long as your annual
vacation entitlement. All hospital property, uniforms, keys, etc.
must be returned to your Department Head on or before your last day of
What is the process for jury duty?
If you receive a subpoena or notice to report for jury duty you must
bring the notice to your Department Head as soon as you receive
it. If you report for jury duty, you will be paid your regular
rate of pay for each day of jury duty service that falls on your
regularly scheduled workday.