Insight, with Our President's Message New York Hospital Queens

 April/May 2014


Dear Colleagues,

As a reminder, we have combined my President’s Message with our internal newsletter to form INSIGHT, with Our President’s Message.  It includes the latest news from NYHQ as well as information relevant to employees and medical staff.

Throughout the now-combined publication, you will find links that will bring you to our website,, for additional information about a story. You will also find links that go directly to Your NYHQ (the password-protected section of our website for employees and employed medical staff) for updates as well as photo gallery. I encourage you to go online and follow the links to learn more about what is happening right here at NYHQ.

I want to provide an update on a few topics that were discussed in my last letter.  

As I have mentioned, NYHQ developed the Opportunity Action Plan — an institution-wide initiative developed to carefully reshape our organization to better perform and compete. Due to the changes in healthcare funding, we have to close financial gaps. We have a financial target of at least $10 million (through revenue enhancement and expense reduction/elimination) that we must meet this year. With about 40 teams working on six categories of projects to help us meet this target, I can proudly say that, as of press time for this publication, we have reached $6.1 million toward our goal, as validated by our Finance group.

We also continue to implement our strategic plan by expanding our presence in the community. We have acquired two more physician practices: the breast surgery practice of Kap-Jae Sung, M.D., and the cardiology practice of Emmanuel Troulakis, M.D. You can read more about these practices under the Programs section of this publicatio.  

As you may have seen, we enhanced our corporate logo with more prominent use of the NewYork-Presbyterian Healthcare System brand identity. We have been a member of the System for 22 years, and this logo reflects our ongoing, integrated relationship.

Thus far, by taking action to reshape our organization and our approach to expand access to care, we are successfully navigating our way through a challenging time in the healthcare industry. Please stay tuned for more exciting news about expanded access to care in communities near you.  

Lastly, I’d like to extend my gratitude to our nurses who are dedicated to providing a higher level of care to our patients, every day. Earlier this month, we honored several nurses at an awards ceremony in recognition of National Nurses’ Week. For a list of award recipients, please see the Photo Gallery section.

Stephen S. Mills, F.A.C.H.E.

P.S.: We will host our annual A Spring Night Gala on Monday, June 2 at Pier Sixty. See the Important Reminders section for information about the event and how to purchase tickets.

Employees & Employed Medical Staff: Create an account on Your NYHQ

To access information available on Your NYHQ, you will need to create an account. For instructions on how to create an account, go to


Employees & Medical Staff: Help NYHQ Earn Incentive Payment of $1.8 Million
We need your help! NYHQ must meet certain usage requirements set by the CMS Medicare EHR Incentive Program to receive incentive payments.  The next incentive payment at stake is $1.8 million. To receive this payment, 5 percent of inpatients (discharged between July 1 – September 30) must register for the patient portal and view their medical records online via this portal. At the current usage rate, we will not meet this requirement.

Our electronic health record (EHR) provides digital documentation of our patients’ health information so patients can access discharge instructions, problem lists (an overview of diagnoses), medication lists, recent lab results, and allergy and immunization records online via our patient portal: It contains two entry points, one for inpatients/ emergency department patients, and the second for outpatients.

As part of an Opportunity Action Plan project, an initiative is underway to ensure NYHQ earns this incentive payment. Now is the time for us to prepare for this measuring period. Earlier this month we provided training to our staff on how to use the patient portal and how to help patients register to access their medical records. If you missed this training, watch a video tutorial and download the training guide on our website:

To arrange a live training session for a small group, please submit a request via iSupport.

Look for updates about our initiative in upcoming issues of INSIGHT eWeekly and on digital signage. Questions? Division of Public Affairs and Marketing, 718-670-1065. 

Encourage a Patient to Register for the Patient Portal and Access Their Medical Records Online

We ask that you help spread the word to our patients and assist them with registering. There are several benefits to accessing medical records online that you can share with patients:

  • Patients can securely access this information from anywhere, at any time
  • It saves patients a trip to the hospital to our Medical Records office
  • Patients can easily transmit their medical information to their physician(s) 

NYHQ Cancer Center Patient Navigation Program
Facing a cancer diagnosis is very stressful. Beyond questions about the disease, individuals may ask “what do I do next?,” “how am I going to get to my appointment?,” and “how am I going to pay for this?”

Here at NYHQ we have a free service — via the Cancer Center Patient Navigation Program — to answer these questions, and provide solutions and guidance to our patients during their cancer care experience.

Our Cancer Center Patient Navigators (CCPN) guide patients through their path of care — from screenings, to treatment and follow-up care, and even dealing with a remission. At any point on their path of care, an individual may receive assistance from a CCPN.

CCPNs can help individuals access health insurance or low cost screenings, reduce anxiety regarding financial matters, arrange transportation to and from treatment, learn how to reduce risks and side-effects of surgery, chemotherapy and radiation therapy, and much more.

This program is available at no cost to individuals who use NYHQ cancer services. To learn more about the program, read the fact sheet:

If you know someone who can benefit from this service, print the fact sheet and pass it along, or ask him/her to call Jeffrey P. Nguyen, M.S.W., manager, Cancer Center Navigation Program, at 718-670-1595.

NYHQ Cancer Center to Celebrate 2014 Cancer Survivor’s Day

Our team at the NYHQ Cancer Center will host a conference to celebrate life with members of our community who are cancer survivors or are living with cancer. The event will be held on Friday, June 6, from 10 a.m. to 1 p.m., in the Lang Auditorium. Attendees will have the opportunity to learn about nutrition, exercise, meditation, the Affordable Care Act and more. Refreshments will be served. Registration is required; please call 718-670-1262.

NYHQ Continues to Expand Access to our Specialty Services

   Kap-Jae Sung, M.D. 

 Emmanuel F. Troulakis, M.D., F.A.C. P., F.A.C.C.

New York Hospital Queens continues to implement our strategic plan by expanding access to primary care and specialty services in the Queens community. The physician practices of Kap-Jae Sung, M.D., an experienced breast surgeon, and Emmanuel Troulakis, M.D., F.A.C. P., F.A.C.C., a respected cardiologist, are now part of the New York Hospital Queens physician group, New York Queens Medicine & Surgery, P.C.

In our borough, the need for breast surgery and cardiac, services has grown. The acquisitions of these practices, staffed with expert physicians, will help NYHQ provide convenient access to care for community members. NYHQ will continue to acquire and build additional community-based practices in 2014, including sites in Astoria, Auburndale and more!

Middle Village Breast Surgery  This breast surgical services practice, now known as Middle Village Breast Surgery, is located at 66-83 70th Street in Middle Village. Kap-Jae Sung, M.D., director, ultrasound education, has provided expert surgical care at this practice for five years and has been a member of our medical staff for 15 years. Dr. Sung performs procedures ranging from breast biopsies, to breast tumor removal, to mastectomies. In addition to the services provided at this practice, his patients have access to an array of ancillary services available at NYHQ, which may include radiology, pathology, rehabilitation and more. Read more about Dr. Sung on our website:

To make an appointment with, or refer a patient to, Middle Village Breast Surgery, call 718-651-2929.

Cardiology Practice with Emmanuel F. Troulakis, M.D., F.A.C. P., F.A.C.C.
Emmanuel F. Troulakis, M.D., F.A.C. P., F.A.C.C. has provided care at this cardiology practice, located at 30-18 37th Street in Astoria, for more than 20 years.  He has expertise in treating cardiovascular issues such as acute coronary syndrome, heart blockage, high blood pressure, elevated cholesterol and unstable angina. In addition to specialty care, Dr. Troulakis provides counsel on preventative health and wellness factors that affect a patient’s overall health and well-being.  He is an active member of the Queens medical community. Dr. Troulakis has served as a teaching attending physician at NYHQ for more than 30 years. Read more about Dr. Troulakis on our website:

To make an appointment with, or refer a patient to, Dr. Troulakis, call 718-278-0100. 

Did You Know?

NYHQ has now been recognized for four consecutive quarters, by the American Heart Association, for our rapid response in treating patients who come into the Emergency Department with symptoms of a heart attack.  Our 90-minute timeframe for restoring the heart function through surgery or other types of care was cited. Regionally, NYHQ is recognized as one of the leaders in this critical performance area.

NYHQ Receives $158,000 Donation from Iris & Junming Le Foundation

NYHQ received a generous gift of $158,000 from the Iris & Junming Le Foundation for the purchase of a portable digital x-ray machine for the Department of Radiology! The machine is being used to take bedside x-rays of patients for whom traveling to the radiology suite would be uncomfortable or unadvisable, or for those who need an x-ray quickly. What makes this device so valuable is that it produces digital images. Clinicians can instantly review the x-ray images captured on the console. This, in turn, eliminates the time it would otherwise take to retrieve images, and enables faster decision-making by clinicians.

NYHQ in the News & in the Community

Pediatric Asthma Mobile Unit at Jacob A. Riis Neighborhood Settlement

We celebrated the launch of the Pediatric Asthma Mobile Unit at Jacob A. Riis Neighborhood Settlement in late March. This unit, staffed by a healthcare team from our Pediatric Asthma Center, provides asthma care for children at Riis Settlement on a part-time basis. NYHQ received a $326,000 grant from TransCanada through the New York City Economic Development Corporation to create this program and refurbish the van. The launch of the van garnered media coverage from WABC, NY1 and Read more about the program on our website:

2014 Healthy Chinese Community Lecture Series Update
The 2014 Healthy Chinese Community Lecture Series continues! On Saturday, June 14, from 10 a.m. to 11:30 a.m., in the Lang Auditorium. Tony Quach, M.D., associate director, Sports Medicine and attending orthopaedic surgeon, and Jason Hu, M.D., attending physiatrist, will discuss bone and muscle repair and management, and pain management. The lecture is presented in Mandarin. No registration is required. For videos of previous lectures and more information about the series, go to

Stroke Assessment Day Held on May 20
In recognition of National Stroke Awareness Month, the Division of Neurology provided approximately 100 free stroke risk assessments for the community on May 20. In addition, Edward Chai, M.D., director, Division of Neurology and Paul Magda, M.D., stroke neurologist, presented lectures about stroke prevention and treatment.

NYHQ Earns Quality Achievement Award for Stroke Care

NYHQ recently received the Get With The Guidelines®-Stroke Silver-Plus Quality Achievement Award for implementing quality improvement measures outlined by the American Heart Association/American Stroke Association for the treatment of stroke patients. Get With The Guidelines Stroke helps hospital teams follow the most up-to-date, research-based guidelines with the goal of speeding recovery and reducing death and disability for stroke patients.

We earned the award by meeting and maintaining specific quality achievement measures for the diagnosis and treatment of stroke for one year. These measures include aggressive use of medications and risk-reduction therapies aimed at reducing death and disability and improving the lives of stroke patients.    

We also earned a spot on the association’s Target: Stroke Honor Roll for meeting stroke quality measures that reduce the time between hospital arrival and treatment with the clot-buster tPA, the only drug approved by the U.S. Food and Drug Administration to treat ischemic stroke. People who suffer a stroke who receive the drug within a three-hour window of the onset of symptoms may recover faster and are less likely to suffer severe disability.

Employees and employed medical staff can visit the Employee Wellness Section of Your NYHQ ( to learn about recognizing the signs of stroke.

Important Reminders

A Spring Night Gala to be Held on Monday, June 2

We will host our annual fundraising event, A Spring Night Gala, on Monday, June 2, at the Pier Sixty in Manhattan. The 2014 Pacesetter Award, the highest honor given by the hospital, will be presented to NYHQ benefactors Jill and Joseph Levy for their charitable work benefiting healthcare institutions and foundations, including our Division of Neurology. Proceeds from the gala will benefit our cancer program.

For tickets or more information, contact Kerry McHale at or 718-670-1065, or contact our special events firm, the JFM Group LLC, at 914-235-1490 x17 or


Check Out Our Updated Corporate Logo

As you may have seen around the hospital, our corporate “dome” logo is being used in a new way to reflect our current relationship with the NewYork-Presbyterian Healthcare System. You can see it displayed on our digital signage in the hospital and in this publication as well as Insight e-Weekly.

Going forward, please use this version of our corporate logo on new materials.  And, where the replacement process is not costly, please replace previous versions with this one. You can download the artwork from here:
This change also affects the use of our logo combined with the branding message that includes “Expertise you Trust, Service you Deserve.”  If you need access to that artwork or guidance on what/how to use it, contact the Division of Public Affairs & Marketing at 718 670-1065.

Nominate a Colleague for the 2014 Wholeness of Life Award!
Each year, the Wholeness of Life Award is bestowed to an employee who demonstrates respect and commitment to others and exemplifies body, mind and spirit — the values that bring “wholeness of life” to NYHQ’s patients and employees. Now, employees and medical staff can nominate a colleague to receive this award.

If you know a colleague who exhibits these qualities, email your nomination to Anita Sanichar,, by May 30. Include the nominee’s full name, title, department and a paragraph on why the employee deserves this honor. Nomination forms are also available at the cashier station in the cafeteria. The recipient of the Wholeness of Life Award will be honored at a ceremony at NYHQ and at the HealthCare Chaplaincy Network Gala Benefits Dinner in Manhattan.

Purchase Tickets to Watch the New York Cosmos Play!

Soccer season has started! Come cheer on the New York Cosmos at one of their home games. You can purchase tickets online: When purchasing tickets online or by phone (855- 71-COSMOS) use the code NYHQ2014 to access group rates on tickets. The Bone and Joint Hospital of Queens at New York Hospital Queens is the official hospital of the New York Cosmos soccer club.

Have you recently visited 4 South? Check out the new wall mural featuring the New York Cosmos!

Research Notes

Recruiting for Type 2 Diabetes Medication Study
NYHQ is actively recruiting individuals to take part in a clinical research study, the Glycemia Reduction Approaches in Diabetes: Comparative Effectiveness (GRADE) Study that will compare the long-term benefits and risks of four widely used diabetes drugs in combination with metformin, the most commonly prescribed medication for treating type 2 diabetes.

To enroll in the study, we are seeking men and women diagnosed with type 2 diabetes at age 30 or older, who have been diagnosed within the last five years. Individuals may be on metformin, but not have taken any other diabetes medication within the last six months. Physicians can refer patients and interested individuals can see if they qualify for enrollment by calling the Theresa and Eugene M. Lang Center for Research and Education at 718-670-1827. During the five-year study, participants will be monitored free of charge, which includes at least four medical visits per year.

Phyllis August, M.D., director, Theresa and Eugene M. Lang Center for Research and Education, and Daniel Lorber, M.D., associate director, Theresa and Eugene M. Lang Center for Research and Education, and director, Endocrinology, are co-investigators in the study.

8th Annual Residents and Fellows Day

The Theresa & Eugene M. Lang Center for Research and Education held its 8th Annual Residents and Fellows Research Day on May 14. This program was created to foster research among NYHQ physicians in training. This year, more than 80 oral and poster presentations in 16 specialty areas were featured. Awards for excellence were presented.  Congratulations to everyone who participated. To view a list of winning presentations and read their respective abstracts, visit our website:  Employees and employed medical staff can view photos from the event via a photo gallery on

Photo Gallery

National Nurses’ Week Celebration

Take a look at the ad we placed in the Magazine!


On May 2, we celebrated National Nurses’ Week to thank our nurses for their hard work and dedication. The theme this year was “Nurses Leading the Way.” At an awards ceremony, we recognized several outstanding nurses and awarded a scholarship to a nursing student. Congratulations to the following award recipients:

Nurse of the Year
Julie A. Barroso, B.S.N, R.N., Emergency Medicine

The Medical Staff Society Award for Nurse Leader of the Year
Jane Morris, M.S., R.N., A.C.H.P.N., clinical care coordinator, Palliative Care

The Medical Staff Society Award for Nursing
Martine Gouin, B.S.N., R.N.,5 West

The Medical Staff Society Award for Nursing Assistant
Tessie A. William, C.N.A., Cardiovascular Recovery Unit

Jack Fanning - Nurse of Compassion
Dolores Hogan, M.S.N., R.N., C.C.M., Case Management

Jack Fanning - Nursing Assistant of Compassion
Michaelle Pierre, C.N.A., Surgical Intensive Care Unit

The Felicia Grant Scholarship Award
Meghan Farley, nursing student

View photos from our celebration, as well as a list of nurses and nursing assistants who received honorable mention, via the photo gallery on

5W Unit Earns Helping Hands Award

Patient Transport presented the 5 West unit with the Helping Hands Award for March! The award is given each month to the unit that our transporters feel has been most helpful in preparing patients to be transported. Units that assist in preparing patients for transport help our patients get to their next location in a timelier manner, which, in turn, can help improve patient satisfaction, as well as employee satisfaction.

Employees and employed medical staff can view more NYHQ photos, including pictures from Residents and Fellows Research Day, via the photo gallery on the password-protected section of our website for employees:

Employee Wellness Program Digest

Since the start of the Employee Wellness program, hundreds of employees have learned how to live a healthier and more physically active life. If you have not joined the program, sign up and commit to improving your health.

The Employee Wellness Program offers many ways for us to get healthier. Below are a few easy ways you can participate.

For more details on the program, visit Please note, this page is part of Your NYHQ (the password-protected section of our website for employees and employed medical staff). 

On the Employee Wellness Program section of Your NYHQ you will also find

  • Information about recognizing the signs of stroke
  • An update on new ways to use Wellness Rewards Points on – you can now use points to purchase gift cards!
  • Updates on wellness activities
  • Wise & Well Newsletters that include testimonials from colleagues who participate in the wellness program, discounts for employees, and healthy recipes

Get to Know Your Colleagues

Employee of the Month - April

Congratulations to Pedro Alberto, housekeeper, who was selected as April Employee of the Month! Read more about Mr. Alberto on our website:  

Employee of the Month - May

Congratulations to Zheng (Janet) Yan, pre-surgical technician, who was selected as May Employee of the Month! Read more about Ms. Yan on our website:

We Welcome 53 New Employees to NYHQ!
NYHQ has recently welcomed 53 new employees. See a complete list of new colleagues online:  


Department News


Congratulations to Patricia Woods, Ph.D., chief learning officer, on receiving the inaugural Lester Schwartz Teaching Excellence Award from Queens College of The City University of New York. Ms. Woods received this award in recognition of her dedication and commitment to the Graduate Counseling Program at the College.  

Case Management

Congratulations to Marie Panchuck, L.C.S.W., social worker, for receiving the Certificate of Excellence Award from the Queensboro Council for Social Welfare. She was recognized at the Council’s annual reception that honors social workers in Queens.

Dental and Oral Medicine

Burton Wasserman, D.D.S., chairman, traveled to China to lecture about General Practice Dentistry residency programs in the U.S. He visited several dental schools, including the School of Stomatology at Tongji University in Shanghai, and lectured to more than 300 students.

Geriatric and Palliative Care Medicine
Congratulations to Cynthia Pan, M.D., chief, Division of Geriatrics and Palliative Care Medicine, and program director, Geriatrics Fellowship, on being appointed to be a member of the International Council for the American College of Physicians Board of Regents.

Infectious Disease
Peter Wasserman, R.D., M.A., metabolic support clinician, Sorana Segal-Maurer, M.D., chief, and David S. Rubin, M.D., attending physician, have published the results of their clinical investigation “High Prevalence of Low Skeletal Muscle Mass Associated with Male Gender in Midlife and Older HIV-Infected Persons Despite CD4 Cell Reconstitution and Viral Suppression” in the March/April issue of the Journal of the International Association of Providers of AIDS Care. The research is part of the division’s focus on the prevention of chronic comorbidities to ensure that gains, in the treatment of HIV infection, translate into optimal long-term outcomes as the population living with an HIV infection ages.

Congratulations to Skender Murtezani, M.D., attending physician, who specializes in Internal Medicine. He was invited to Albania by the prime minister to discuss how the Albanian health care system may be improved. In addition to meeting with the prime minister, Dr. Murtezani also met with the minister of health and several physicians from the U.S. and Europe to discuss the changing health care environment.

We welcome James Gasperino, M.D., Ph.D., M.P.H., D.A.B.T., as chief, Division of Critical Care Medicine and hospital director, Critical Care Services. In this new dual role, he provides leadership for all of the hospital’s critical care services, and direct the integration and coordination of critical care services to improve clinical and financial performance.

Dr. Gasperino brings to NYHQ leadership experience gained as chief, Section of Critical Care and director of Critical Care Medicine at Drexel University College of Medicine. There, he also held academic positions as clinical associate professor for the departments of Medicine and Neurology, and he was associate professor, Department of Environmental and Occupation Health at Drexel University School of Public Health. Throughout his career, Dr. Gasperino has directed and worked in medical, neurologic, surgical and cardiac intensive care units.

Dr. Gasperino is board certified in internal medicine, pulmonary diseases, critical care medicine, neurologic critical care, hospice and palliative medicine, nutrition support and toxicology.  He completed his internship and residency in Internal Medicine at Bellevue Hospital-New York University Medical Center, where he also completed his fellowships in Pulmonary and Critical Care Medicine through the clinical investigator pathway. In addition, Dr. Gasperino went on to complete another fellowship in Multidisciplinary Critical Care Medicine at Albert Einstein College of Medicine and Montefiore Medical Center.
Dr. Gasperino earned his bachelor’s degree from Pace University and his medical degree from the State University of New York at Stony Brook School of Medicine. He has earned several degrees from Columbia University; most recently, he earned his M.P.H. in Environmental Toxicology.

We also congratulate Dr. Gasperino on his most recent honor. He was named the recipient of the 2014 Stony Brook School of Medicine Outstanding Recent Graduate Award. This award is given to graduates who achieve great accomplishments in the medical field and who serve as role models for current medical students. In August, he will be recognized at the white coat ceremony for the school’s medical students.

Public Affairs & Marketing

We welcome Elizabeth Streich as associate director, Public Affairs. Ms. Streich joins us from Columbia University Medical Center, where she spent 10 years in communications roles, most recently as manager of media relations in the Office of Communications & Public Affairs. While there, she promoted studies published by faculty in peer-reviewed journals, appointments, awards, campus developments, and major grants. She secured substantive news media coverage, managed the organization’s response to media inquiries and managed a number of sensitive issues and crises. She also led media training seminars for faculty and students.

Prior to her tenure at Columbia, Ms. Streich supported medical device, non-profit healthcare advocacy organizations, and pharmaceutical companies at several NYC-based public relations firms, including Fleishman-Hillard, Rubenstein Public Relations, and DeVries Public Relations. Her clients included Allergan, Ocean Spray Cranberries, ExxonMobil Foundation, SonoSite, and McNeil Consumer Healthcare. She can be reached at 718-670-2515 or

Trude Weishaupt Dialysis Center
Congratulations to Song Zhang, L.M.S.W., social worker, for receiving the Certificate of Excellence Award from the Queensboro Council for Social Welfare. She was recognized at the Council’s annual reception that honors social workers in Queens.

Congratulations to Kazim Naqvi, assistant chief technician, who was elected to serve as President of the National Association of Nephrology Technicians and Technologists for 2015.

Don’t forget: the next deadline for INSIGHT with Our President’s Message news submissions is Friday, June 27. 

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