Your Rights as a Hospital Patient

At NewYork-Presbyterian/Queens, we respect the rights of all patients, which are guaranteed by state and federal laws.

NewYork-Presbyterian/Queens does not discriminate against any individual on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity, source of payment, age, or any other characteristic protected by law, in the admission, treatment, or participation in programs, services, and activities.

For additional information, you can review Your Rights as a Hospital Patient in New York State at or in NewYork-Presbyterian/Queens Patient and Visitor Guide.

If you any questions or concerns as a patient or family member at NewYork-Presbyterian\Queens please call the Office of the Patient Experience at 718-670-1110.  You may also call the New York State Department of Health at 800-804-5447 or The Joint Commission, a hospital accreditation organization at 800-994-6610. 

Patient’s Bill of Rights and Responsibilities

As a patient in a hospital in New York State, you have the right, consistent with law, to:

  1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
  2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
  3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
  4. Receive emergency care if you need it.
  5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
  6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
  7. A no smoking room.
  8. Receive complete information about your diagnosis, treatment and prognosis.
  9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
  10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet "Deciding About Health Care — A Guide for Patients and Families."
  11. Refuse treatment and be told what effect this may have on your health.
  12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
  13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
  14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
  15. Identify a caregiver who will be included in your discharge planning and sharing of post-discharge care information or instruction.
  16. Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  17. Receive an itemized bill and explanation of all charges.
  18. View a list of the hospital's standard charges for items and services and the health plans the hospital participates with.
  19. You have a right to challenge an unexpected bill through the Independent Dispute Resolution process.
  20. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
  21. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
  22. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.

 Your Responsibilities

This statement of Patient Responsibilities was designed to demonstrate that mutual respect and cooperation are necessary to the delivery of quality health care.   NewYork-Presbyterian/Queens expects each patient to:

  • Provide, the best of his knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to his health, and if available present a copy of your Health Care Proxy or other advance directives.
  • Report unexpected changes in your condition to the responsible practitioner. You are responsible for making it known whether you clearly comprehend a contemplated course of action and what is expected of you.
  • Follow the treatment plan recommended by the healthcare team responsible for your care. This may include doctors, and allied health personnel who are carrying out the coordinated plan of care, implementing  your doctors’ orders and enforcing all  hospital rules and regulations.
  • Be responsible for your actions if you refuse treatment or do not follow your medical care provider’s instructions.
  • Assure that the financial obligations of your health care are fulfilled as promptly as possible.
  • Follow hospital rules and regulations affecting patient care and conduct.
  • Be considerate of the rights of other patients and hospital personnel, especially with regard to minimizing noise and refraining from smoking.

Additional information regarding the Patients’ Bill of Rights can be obtained by calling the Office of the Patient Experience at 718-670-1110.


As a parent, legal guardian or person with decision-making authority for a pediatric patient receiving care in this hospital, you have the right, consistent with the law, to the following:

  • To inform the hospital of the name of your child’s primary care provider, if known, and have this information documented in your child’s medical record.

  • To be assured our hospital will only admit pediatric patients to the extent consistent with our hospital’s ability to provide qualified staff, space and size appropriate equipment necessary for the unique needs of pediatric patients. 

  • To allow at least one parent or guardian to remain with your child at all times, to the extent possible given your child’s health and safety needs.

  • That all test results completed during your child’s admission or emergency room visit be reviewed by a physician, physician assistant, or nurse practitioner who is familiar with your child’s presenting condition.

  • For your child not to be discharged from our hospital or emergency room until any tests that could reasonably be expected to yield critical value results are reviewed by a physician, physician assistant, and/or nurse practitioner and communicated to you or other decision makers, and your child, if appropriate. Critical value results are results that suggest a life-threatening or otherwise significant condition that requires immediate medical attention.

  • For your child not to be discharged from our hospital or emergency room until you or your child, if appropriate, receives a written discharge plan, which will also be verbally communicated to you and your child or other medical decision makers. The written discharge plan will specifically identify any critical results of laboratory or other diagnostic tests ordered during your child’s stay and will identify any other tests that have not yet been concluded.

  • To be provided critical value results and the discharge plan for your child in a manner that reasonably ensures that you, your child (if appropriate), or other medical decision makers understand the health information provided in order to make appropriate health decisions.

  • For your child’s primary care provider, if known, to be provided all laboratory results of this hospitalization or emergency room visit.

  • To request information about the diagnosis or possible diagnoses that were considered during this episode of care and complications that could develop as well as information about any contact that was made with your child’s primary care provider.

  • To be provided, upon of your child from the hospital or emergency department, with a phone number that you can call for in the event that complications or questions arise concerning your child’s condition.
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